The SelfLed Mind (Rebecca Courtney)
ZZP / Eenmanszaak, Netherlands
KVK number: 42175996
BTW number: NL005562888B49
Address: Bisschop Callierstraat 26, 2014 XH Haarlem, Noord-Holland, the Netherlands
Email: info@theselfledmind.com
Website: theselfledmind.com

1. Who these terms are between

These Terms & Conditions ("Terms") apply to every proposal, quotation and agreement for coaching, team development, Leader Labs or related services offered by The SelfLed Mind ("we", "us") to any client ("Client", "you"), and to use of our website at theselfledmind.com (the "Website").

"Agreement" means the Proposal signed by the Client, including its terms of business, together with these Terms. For Private Clients, "Agreement" means the signed Private Client Agreement together with these Terms.

These Terms fill in anything the terms of business in a Proposal do not cover. Where the terms of business in a signed Proposal and these Terms conflict on a specific point, the terms of business take precedence.

We work mainly with businesses and organisations ("Business Clients"). We may also work with individuals who engage us in a private capacity, outside any trade, business or profession ("Private Clients"). Where a clause applies differently to Private Clients, this is stated. Nothing in these Terms limits the rights a Private Client has under Dutch consumer law.

2. Services and definitions

We provide 1:1 leadership coaching, team development workshops and series, Leader Labs and related facilitation, education and consulting, as described on the Website and in our proposals.

In these Terms:

• "Proposal" means our written proposal for a specific engagement.

• "Coach" or "Facilitator" means Rebecca Courtney, founder of The SelfLed Mind, unless an associate is expressly named in the Proposal.

• "Client" means the organisation that contracts and pays for the engagement, or a Private Client.

• "Leader" means the individual receiving coaching.

• "Sponsor" means the person at the Client organisation who takes part in three-way contracting, usually the Leader's manager or an HR or L&D contact.

• "Participant" means anyone taking part in a team session or Leader Lab.

All coaching follows the ICF Code of Ethics.

We work as an independent, self-employed practitioner. We decide how the services are delivered and are not subject to the Client's instructions on method, working hours or place of work. Each engagement is fixed in scope, with the scope, number of sessions, timeline and deliverables set out in the Proposal.

We do not provide regulated healthcare, psychological treatment or therapy, and do not use protected professional titles unless appropriately qualified and registered to do so.

3. Proposals and formation of an Agreement

Proposals and quotations are valid for the period stated in them, or 30 days if none is stated.

An Agreement for a specific engagement is formed when the Client signs the Proposal and returns it to us. For Private Clients, it is formed when both parties have signed the Private Client Agreement. Where no Proposal or agreement is signed, for example for a single Leader Lab, an Agreement is formed when we confirm your booking in writing.

By signing the Proposal, the Client confirms it has received these Terms. The version of these Terms that applies is the one dated in the Proposal.

4. Fees and payment

Fees are as set out in the Proposal. For Business Clients, fees are quoted in euros exclusive of BTW (21%) unless stated otherwise. For Private Clients, fees are quoted inclusive of BTW.

Unless agreed otherwise in writing, 100% of the fee is invoiced when the Agreement is formed and is payable within 14 days of the invoice date, and in any case before the first session.

If a Business Client's invoice remains unpaid after the due date, statutory commercial interest (wettelijke handelsrente) accrues from the due date until payment. If a Private Client's invoice remains unpaid, we will send a written reminder giving 14 days to pay. After that period, statutory interest (wettelijke rente) and collection costs as permitted by Dutch law may be charged.

5. Expenses

Fees include travel within the Netherlands where travel by public transport takes less than one hour each way. For longer journeys, or sessions outside the Netherlands, reasonable travel and accommodation costs are charged at cost, with prior agreement. Travel time is charged as set out in the Proposal.

For in-person sessions, the Client arranges and pays for the venue, catering and any equipment needed. Standard materials are included in the fee. Bulk printing, special materials and additional assessments are agreed and charged separately.

6. Cancellation and rescheduling

Coaching sessions

At least 24 hours' notice is needed to reschedule a coaching session. Sessions rescheduled with less notice, or missed, count as delivered.

Changes to a multi-session coaching package require at least 5 business days' notice.

Workshops, team sessions, Leader Labs and other facilitated sessions

• More than 30 days before the session: no charge.

• 14 to 30 days before: 50% of the session fee is due.

• Less than 14 days before: the full session fee is due.

Validity and ending early

Sessions not used within the validity period stated in the Proposal are non-refundable. If the Client ends an engagement after it has started, payments made are not refunded. This does not affect a Private Client's right of withdrawal under clause 7.

7. Right of withdrawal (Private Clients only)

If you are a Private Client, you may withdraw from your Agreement within 14 days of it being formed, without giving a reason, by emailing info@theselfledmind.com.

If you ask us to begin the engagement within the 14-day withdrawal period and then withdraw, you pay for the services delivered up to the point of withdrawal, in proportion to the full fee. Any remaining amount you have paid is refunded within 14 days of your withdrawal.

If the engagement has been fully delivered within the withdrawal period at your express request, and you acknowledged that you would lose your right of withdrawal once it was fully delivered, the right of withdrawal no longer applies.

8. Confidentiality

Coaching conversations are confidential. We follow the ICF Code of Ethics.

Where an organisation pays for coaching, the roles of the Leader, Sponsor and Coach, and what is shared with the Sponsor, are agreed at the kick-off session and set out in the Coaching Agreement (Roles, Confidentiality & Consent). Unless agreed otherwise, the Sponsor receives only the agreed goals, confirmation of whether sessions have taken place and whether the Leader is attending and taking part as agreed, high-level progress against the goals and a closing summary agreed with the Leader. The content of coaching conversations is not shared.

Confidential information may be disclosed without the Leader's agreement only where disclosure is required by law, or where there is an imminent risk of serious harm to the Leader or others. Where possible, we will discuss this with the Leader first.

The Coach takes part in professional supervision, where coaching practice may be discussed without identifying the Leader or the Client.

9. Intellectual property

The SelfLed SHIFT™ framework, and all content on the Website and in our materials, including text, graphics, tools and methodology, are the intellectual property of The SelfLed Mind unless stated otherwise. Paying our fees does not transfer ownership.

You may view and use Website content for your own personal, non-commercial reference.

Coaching and workshop materials may be used within the Client's organisation by the people who took part in the coaching or session. Private Clients may use them for their own personal or professional development. Materials may not be shared outside the Client's organisation, sold, adapted or used to deliver training or coaching without our prior written consent.

Anything the Client, the Leader or a Participant creates during the engagement, such as their own notes, reflections and action plans, belongs to them.

10. Website use and disclaimer

Website content is provided for general information about our services and is not professional, legal, financial, medical or psychological advice.

We take reasonable care to keep Website content accurate and up to date, but do not guarantee it is complete, current or error-free, and are not liable for decisions made in reliance on it.

The Website may link to third-party sites. We are not responsible for the content, accuracy or privacy practices of sites we do not operate.

11. Liability

Coaching and facilitation are reflective, developmental processes. They support your thinking and decision-making, and you remain responsible for your own actions, decisions and their outcomes. Materials, tools and observations we share reflect professional opinion and experience, and are not guaranteed outcomes.

Except where, and to the extent that, liability cannot be limited under Dutch law (including for gross negligence (grove schuld), wilful misconduct (opzet) or death or personal injury caused by negligence), our total liability arising from any engagement is limited to the amount paid out under our professional indemnity insurance in that case, plus any applicable deductible. If no payout is made under that insurance, our liability is limited to the fees paid for that engagement.

Our professional indemnity insurance currently covers claims arising from services delivered to clients based within the European Union only. Where a Business Client's registered business address, or a Private Client's usual place of residence, is outside the EU, our liability is limited to the fees paid for that engagement.

We are not liable for indirect or consequential loss, including loss of profit or business opportunity.

Any claim by a Business Client must be made in writing within 12 months of the end of the engagement. This does not limit any rights a Private Client has under Dutch consumer law.

12. Data protection

Personal data is handled in line with the AVG (GDPR). Full details of what we collect, why, how we use AI tools and your rights are set out in our Privacy Policy, available at theselfledmind.com/privacy-policy.

13. Complaints

If you are unhappy with our services, please contact us at info@theselfledmind.com so we can address it directly. Complaints about how we handle personal data can also be raised with the Dutch Data Protection Authority (Autoriteit Persoonsgegevens).

14. Force majeure

Neither party is liable for a delay or failure to perform caused by circumstances beyond its reasonable control (overmacht), including illness, accident, serious technical failure or government measures. Where this affects a scheduled session or workshop, we will reschedule as soon as reasonably possible.

15. Governing law and jurisdiction

We will always first try to resolve any dispute through good-faith discussion.

These Terms, and any Agreement they apply to, are governed by the laws of the Netherlands. Disputes with Business Clients will be submitted exclusively to the competent court of the Rechtbank Noord-Holland, including where the Business Client is based outside the European Union. Private Clients retain the protection of mandatory consumer law and may bring a dispute before the court that has jurisdiction under that law.

16. Changes to these Terms

We may update these Terms from time to time, for example when we introduce a new service or when the law changes. The current version is always available on the Website. An Agreement is governed by the version dated in the signed Proposal.

Version: 23 October 2026